Refund Policy

Last updated: October 5, 2026

30-day money-back guarantee

If you're not happy with your purchase, you can return it within 30 days of delivery for a refund of the item price.

How to start a return

1. Email support@preparedsavior.com with your order number and the item(s) you want to return.
2. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
3. Ship the item back unused, in its original condition and packaging.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong. We recommend a tracked shipping service. Original shipping charges are not refundable.

Damaged, defective or wrong items

If something arrives damaged, doesn't work or isn't what you ordered, email support@preparedsavior.com within 30 days of delivery with your order number and a photo or short video. We'll send a free replacement or a full refund, including shipping. In most cases you won't need to send the item back.

Items we can't accept back

For hygiene and safety reasons we can't accept returns of opened first aid supplies, used water filters, or fire blankets that have been deployed, unless they arrived damaged or defective.

Refunds

Once we receive and check your return, we'll email you and issue the refund to your original payment method within 5 business days. Your bank may take a few more days to show it.

Cancellations

You can cancel within 12 hours of ordering for a full refund by emailing support@preparedsavior.com. After an order has shipped, it can't be cancelled, but you can return it under this policy.

Questions

Email support@preparedsavior.com. We reply within 1 business day.